12.2KW off-grid Solar inverter 220A off-grid inverter built-in MPPT solar charger for solar systems

Order Cancellation:

Customers may cancel a transaction at any time before KTECH begins the shipping process. The shipping process typically commence within 4 hours of order placement. If an order cannot be cancelled before shipping, customers may return the product according to KTECH’s return policy.

Returns:

Products purchased from KTECH can be returned within 30 days of delivery. Please note that KTECH does not accept returns beyond 30 days after delivery (this does not include returns due to defects or quality issues, which can be accepted upon inspection and approval by KTECH). KTECH 30-Day Return Policy: For returns of products purchased online at Candlon.com, customers must contact KTECH customer service within 30 days of receiving the product to initiate the return process. To be eligible for a return, the product must be in its original packaging (the original container or covering used for the product, including all accessories, attachments, and instructions), unused, undamaged, unaltered, and accompanied by a Return Authorization Number provided by KTECH (customers must first contact the energy customer support team to obtain this). Customers must provide proof of purchase to begin the return process. Note: Upon receiving your package, we recommend retaining the original packaging for any future needs. For KTECH products purchased from other authorized retailers or sellers, please contact the seller from whom the product was originally purchased.

Shipping Fees

Under the following conditions, KTECH will pay for the shipping fees for product returns: The product was damaged during shipping or warehouse handling; The product itself has defects; The wrong product was delivered; The delivered product is not what the customer ordered; For returns under other conditions, the customer is responsible for the return shipping fees. Shipping fees vary depending on the location of shipment. KTECH does not accept returns of any modified products. Any modifications will void KTECH's warranty. Any modified products returned to KTECH will be sent back to the customer at the customer's expense. For approved returns, KTECH will provide a prepaid return shipping label. Any shipping fees owed by the customer will be deducted from the refund issued by KTECH to the customer.

Refunds：

For returns within the 30-day return period related to customer preferences (not related to defects, shipping damage, or incorrect products), a restocking fee of 10% to 15% will be charged..

After receiving the returned product, KTECH will issue a refund within 7 to 10 business days. KTECH will notify the customer via email once the refund has been processed. If the refund has not been received after 7 to 10 business days, please contact the KTECH customer support team. All returned products will be inspected to ensure they comply with KTECH's return policy.

Product Return Process:

To request a return authorization, please contact KTECH customer service. After contacting KTECH, customers will be asked to provide the reason for the return as well as the receipt or proof of purchase.

The KTECH customer support team will determine whether the purchased product qualifies for a return. Once it is confirmed that the order meets the return conditions, KTECH will issue a Return Material Authorization (RMA) number and a prepaid return shipping label. Customers must clearly mark the RMA number on the packaging and include a dated proof of purchase.

For products returned due to quality issues that are beyond the 30-day return period but still within the warranty period, KTECH will provide instructions on how to properly package the product for a safe return. Do not ship the product until you have received the correct shipping safety instructions.